abd999's Privacy Policy

1 Information We Collect

When you register on the abd999 platform or use our services, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers and bank account details (to the extent required for deposits and withdrawals).
• Technical Information: IP address, browser type and version, device type, operating system.
• Usage Information: Your activity on the site, bet history, login timestamps.
• Cookie and Tracking Information: Session cookies, preference cookies, and analytics data.

We collect only the information that is necessary to provide our services. We do not ask for excessive or unnecessary personal information.

2 How We Collect Information

abd999 collects information in the following ways:

• Directly from you: Through registration forms, deposit and withdrawal transactions, and support communications.
• Automatically: Certain technical information is collected automatically via cookies and log files while you browse the site.
• From third parties: Transaction confirmation information from payment service providers (bKash, Nagad, Rocket).
• Through identity verification: From documentation required to confirm age and identity.

3 Purpose of Using Information

abd999 uses the information collected from you for the following legitimate purposes:

• Creating and managing your account and verifying your identity.
• Processing financial transactions including deposits and withdrawals.
• Providing customer service and resolving complaints.
• Ensuring platform security and preventing fraud.
• Complying with age restrictions — providing services only to individuals aged 21 or older.
• Personalising your site experience according to your preferences.
• Monitoring and managing responsible gaming programmes.
• Complying with applicable laws and regulations.
• Improving and analysing the quality of our services.

We never sell your personal information to third parties for marketing purposes without your prior consent.

4 Disclosure and Sharing of Information with Third Parties

abd999 strictly follows a data confidentiality policy. We share information only in the following limited circumstances:

• Payment Service Providers: The minimum necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions.
• Technology Service Providers: Those who assist in operating our platform, only within the bounds of their contract.
• Legal Obligations: In response to lawful orders from Bangladeshi courts or government authorities.
• Fraud Prevention: With relevant authorities to prevent money laundering or fraudulent activity.

Beyond this list, we do not share your personal information with any third party without your explicit written consent.

5 Data Protection and Security Measures

abd999 applies industry-standard security measures to protect your information. Our security framework consists of the following components:

• SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Secure Data Storage: Sensitive personal information is stored in encrypted form.
• Access Controls: Only authorised staff can access specific information, and every access is recorded in a log.
• Regular Security Testing: Our systems are regularly tested through security audits.
• Two-Factor Authentication: An additional layer of security applies when accessing your account.
• Data Backup: Customer data is regularly backed up and kept in a secure location.

However, no transmission of information over the internet is completely secure. We make every effort, but we cannot guarantee absolute security. It is your responsibility to keep your password confidential and to notify us immediately of any suspicious activity.

6 Cookie Policy

The abd999 website uses cookies. Cookies are small text files stored in your browser that help improve your experience using the site.

We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the site, such as maintaining your login session. Without these, the site will not work properly.
• Functional Cookies: Help remember your language, currency, and other preferences.
• Analytics Cookies: Collect information about the use of different parts of the site, which helps us improve the quality of our service.
• Security Cookies: Used to detect fraudulent activity and unauthorised access.

You can disable cookies by going into your browser settings. However, this may limit some functionality of the site.

7 Data Retention Period

abd999 retains your personal information only for as long as it is necessary:

• Active Account: All information is retained for the duration your account remains active.
• After Account Closure: Certain information may be retained for a specified period after account closure to meet legal obligations and resolve disputes.
• Transaction Records: Records of financial transactions are retained for a specified period in accordance with applicable regulations.
• Marketing Data: Until you withdraw your consent.

Once the specified retention period ends, your information is securely deleted or anonymised in a way that makes it impossible to identify you.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: If your information is incorrect or incomplete, you may ask for it to be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted (though complete deletion may not be possible where legal obligations exist).
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw at any time the consent you have given for marketing communications or optional data processing.
• Data Portability: In certain cases you may request to receive your information in a common format.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors

abd999 strictly enforces the prohibition on providing services to anyone under 21. Our platform is for individuals aged 21 or older only.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect personal information from any minor.
• If we discover that a minor has registered on our site, their account will be immediately closed and the associated information will be deleted.
• If you believe a minor is using our site, please notify us immediately.

10 Third-Party Sites and Services

Our platform uses third-party payment services (such as bKash, Nagad, Rocket). These third parties have their own privacy policies and we are not responsible for their data practices.

We recommend that you read and understand the privacy policies of these third-party services before using them. Sharing your information with these services is entirely voluntary and is for the purpose of processing necessary transactions.

11 International Data Transfers

Your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Data transfers are always completed with appropriate security measures in place.
• Third-party service providers are contractually bound to comply with our privacy standards.
• Equivalent protection of your information is ensured.

By agreeing to this privacy policy, you are consenting to such transfers of your information.

12 Policy Changes and Updates

abd999 may update this privacy policy from time to time. We will notify you of changes in the following ways:

• For significant changes, a notice will be sent to your registered email address.
• The updated policy will take effect as soon as it is published on the site.
• The date of the change will be shown at the top of this page as "Last Updated".
• Continued use of the site after a policy change indicates that you have accepted the new policy.

If you do not agree with the updated policy, you should stop using the services and, if necessary, submit a request to close your account.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 instant support in Bengali — available from any page on the site.
• Email: [email protected]

We aim to respond promptly and responsibly to all privacy-related requests. After receiving your request, we will get back to you as soon as possible.