abd999 Terms and Conditions

1. Eligibility and Age Verification

To use abd999's services, you must meet the following eligibility requirements. If these requirements are not met, we reserve the right to suspend or terminate your account at any time.

1.1 Age Requirement

To open an account and use gaming services on our platform, you must be 21 years of age or older. Our platform is strictly prohibited for anyone under the age of 21. We may request an identity card or National ID (NID) for age verification at any time.

1.2 Legal Capacity

You must be a legally capable individual who can enter into a valid contract in your own name. If online gaming is legally prohibited in your place of residence or country, you are not eligible to use our services. Full responsibility for this rests with the user.

1.3 One Account Policy

Each user may operate only one account. If multiple accounts belonging to the same person are detected, all associated accounts will be immediately closed and any accumulated bonuses will be cancelled.

2. Account Registration and Management

2.1 Registration Information

At the time of account registration, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may cause the account verification process to fail and funds to be held.

2.2 Account Verification (KYC)

To ensure security and prevent financial fraud, we conduct an identity verification (Know Your Customer) process. The following documents may be requested for verification:

• Copy of National ID (NID) or passport
• A recent personal selfie
• Proof of ownership of the payment method (such as bKash or Nagad registration details)
• Proof of address if required

2.3 Password and Security

It is your responsibility to keep your account password and login details completely confidential. We will not be held responsible if you share your login details with a third party or allow someone else to use your account. If you notice any suspicious activity on your account, notify our support team immediately.

3. Deposit and Withdrawal Policy

All financial transactions on abd999 are fully secure and protected by SSL encryption. The details of our deposit and withdrawal policy are outlined below:

3.1 Deposit Rules

All deposits must be made through a payment method registered in the user's own name. Deposits from third-party accounts are not accepted and may result in account suspension.

3.2 Withdrawal Rules

The account must be fully verified before a withdrawal request can be made. Withdrawal funds will be sent through the same method used for the deposit. The required wagering conditions must be met before bonus funds can be withdrawn.

3.3 Anti-Money Laundering Policy

abd999 is committed to preventing financial crime. In the case of unusual transactions, we may hold withdrawals and request additional documentation. The sole purpose of deposits should be participation in legitimate gaming activities.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to receive this bonus.

For example:

• ৳1,000 deposit → ৳1,000 bonus → total balance of ৳2,000
• ৳42,000 deposit → ৳20,000 bonus (maximum limit) → total balance of ৳62,000

4.2 Wagering Requirements

To receive the welcome bonus, a wagering requirement of 25 times the bonus amount must be met. That means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can withdraw.

4.3 General Bonus Terms

• Each bonus offer has a specific validity period.
• Meeting the wagering requirement is mandatory before bonus funds can be converted to cash balance.
• Multiple bonuses cannot be active at the same time.
• Once a bonus is received it cannot be cancelled, but it is not withdrawable until the wagering requirement is met.
• Separate terms may apply for VIP cashback bonuses.

5. Gaming Rules and Fair Play

5.1 Gaming Fairness

All games offered on abd999 are operated using certified Random Number Generator (RNG) technology, which ensures complete impartiality of results. We work with world-class game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi.

5.2 Technical Errors

If the result of a game becomes uncertain due to a technical error or system failure, the relevant round will be considered void and the bet amount will be refunded. abd999 is not responsible for incorrect payouts caused by technical errors and reserves the right to cancel such payments.

5.3 Disconnection

If your internet connection is lost during play, the result will be determined according to the game rules. abd999 is not responsible for any loss of bet amounts due to connection issues.

6. Prohibited Activities

The following activities are strictly prohibited on our platform. Violating these prohibitions may result in account termination and forfeiture of funds:

• Creating an account using a false identity or false age
• Operating multiple accounts for the same person
• Strategically abusing the bonus system (bonus abuse)
• Using any kind of software bot or automated program
• Managing an account on behalf of a third party or selling an account
• Money laundering or illegal financial activities
• Attempting to breach platform security systems or hacking
• Harassing or intimidating other users
• Operating multiple accounts from the same IP address
• Using an account on behalf of a person suffering from gambling addiction

7. Account Suspension and Termination

7.1 Grounds for Suspension

abd999 may temporarily or permanently suspend a user's account in the following circumstances:

• Suspicion or evidence of a breach of terms
• Incomplete or false information during the verification process
• Irregular or suspicious financial transactions
• The need to comply with regulatory authority directives
• At the user's own request (self-exclusion)

7.2 Funds During Suspension

Account funds may be held during an investigation. If the investigation finds no wrongdoing, funds will be returned through the normal process. In the case of a breach of terms, bonuses and associated winnings may be forfeited.

7.3 Voluntary Account Closure

Users may request account closure at any time. If there are no pending withdrawals at the time of the request and all bonus conditions are clear, the remaining account balance will be returned.

8. Responsible Gaming

abd999 believes in responsible gaming. We want our users to enjoy gaming as a form of entertainment without developing any addiction.

8.1 Setting Limits

Users can set deposit limits, loss limits, and session time limits on their account. Contact our support team to use this feature.

8.2 Self-Exclusion

If you want to stop yourself from gaming, you can contact our support to activate the self-exclusion process. Your account will not be active during the self-exclusion period.

8.3 Protection of Minors

We strongly advise that you do not leave your account logged in on your device and that you keep your login details secure so that minors cannot gain access.

9. Privacy and Data Protection

We treat your personal information with the utmost importance. You can find full details on how your data is collected, used, and kept secure in our Privacy Policy.

9.1 Use of Information

The information you provide will be used solely for account management, service improvement, verification, and fulfilling legal obligations. Your personal information will not be sold to third parties for marketing purposes.

9.2 Cookie Policy

Our platform uses cookies to improve the user experience. By continuing to use the site, you are accepting our cookie policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, abd999 will not bear any liability for the following:

• Loss or disruption caused by internet outages or technical issues
• Loss resulting from authorized or unauthorized third-party access
• Loss caused by the user's own negligence or breach of terms
• Any loss arising from third-party services outside the platform
• Loss caused by unforeseen circumstances or force majeure events

abd999 makes every effort to keep its services uninterrupted and error-free, but availability of the platform cannot be guaranteed on an "as is" basis. Temporary downtime may occur for maintenance or upgrades.

11. Dispute Resolution

11.1 Complaints Process

For any dispute or complaint, please contact our support team first. Our support team provides assistance in Bengali 24/7 and is able to resolve most issues promptly.

11.2 Support Contact

Contact channels: Live chat on the site (24/7) or email at [email protected]. When submitting a complaint, please include your account ID, transaction details, and a description of the issue.

11.3 Resolution Timeframe

General complaints are resolved within 72 hours. Complex matters may require a longer investigation, which can take up to 14 business days. All decisions will be made reasonably and fairly.

12. Changes to Terms

abd999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will publish a notice on the website.

Continued use of our platform after any changes will be considered as your acceptance of the updated terms. You are therefore advised to review this page regularly.